|
(Page 1 of 2)
While competitors have been losing market share, the company has failed to
capitalize on an opportunity to achieve utter dominance, leaving the door open
for its rivals.
I know the stock is an investor darling, trading near its all-time high.
And I know the company's products have tremendous consumer cachet—so much so
that the company is able to sell its iPhones and iMacs for prices well above
those charged by competitors.
But it still looks to me that Apple has missed its chance. It had a limited
window of opportunity when competitors such as Microsoft couldn't do anything
right, and it didn't turn that opening into a significant share of the personal
computer market. It was first to market with a game-changing smart phone, but
the company has pursued a high-end niche strategy with the iPhone that has left
the door wide open for Google to grab for the mass market.
If this is as good as it gets for Apple, the company has no one to blame but
itself. The opportunity was there, and Apple didn't exploit it as ruthlessly or
as relentlessly as it needed to.
How Competitors Stumbled
Here's where the company could've seized a greater advantage:
A major competitor, Microsoft, produced a stink bomb of an operating system.
Windows Vista was so terrible that 80% of the companies running Microsoft's
aging predecessor operating system, Windows XP, chose not to upgrade. And while
Microsoft was busy issuing embarrassing security patch after security patch,
before and after Vista's release, Apple was rolling out elegant version after
version of its operating system. Meanwhile, major PC makers lost
their way. Dell, for example, has bled market share recently. According to
market analysts Gartner and IDC, Dell's share of the personal computer market
has dropped almost 19% in the past year.
And what happened to Apple's market share for personal computers while
Microsoft was busy shooting itself in bothfeet and every other appendage it
could aim a marketing message at? And while PC makers couldn't come up with
anything more revolutionary than the idea that computers could come in colors
instead of just Dell gray?
Well, Apple did reverse a decline that had its personal computers headed from
niche product to museum curiosity. Yes, Apple has always held that market share
didn't matter as much as profitability, but that attitude seemed increasingly
like a defensive self-justification as its market share bottomed near 3%.
Apple's revival has been remarkable. Today, depending on which market
research company you believe, Apple has somewhere between 7.6% and 8.7% of the
market for personal computers. The company is either number four behind Acer or
number five behind Toshiba.
Number four or number five? That's all that you get from the competitive
opportunity of several lifetimes? Counteroffensive Is Just
Getting Started
Shouldn't Apple have been more aggressive about changing the game while its
opponents were curled up in the fetal position? Wasn't the goal, after all,
global domination and not just ego-gratifying revival meetings of the
faithful?
You think I'm kidding? You say Apple didn't need to wipe the floor with the
competition? You say that Apple CEO Steve Jobs didn't need to turn Microsoft
into a Harvard Business School case study in how a company could squander market
dominance?
I think you're dead wrong. Because the counteroffensive is just beginning,
and it's going to be fierce.
First, Windows 7 will remove some of the marketing stigma from the PC.
Microsoft and the rest of the PC industry don't have to persuade core Mac
enthusiasts to give up their beautiful machines with their great operating
systems. (Hey, I work on both PCs and Macs, and I know—I feel—the difference.)
Those folks won't give up their Macs until Microsoft CEO Steve Ballmer pries
them from their cold, dead fingers. |